Support
Quick answers, deposit help, and how to get in touch. 🛟
What AnchorPay does
AnchorPay helps buyers and sellers transact with a deposit held until goods are exchanged. If something goes sideways, you can challenge the deposit and follow the dispute flow.
Deposit states
Initiated → Pending → Released (or Challenged)
Challenges
Raise a challenge if goods aren’t exchanged as agreed.
Common fixes
I can’t sign in
- Double-check email spelling (try searching your inbox for “AnchorPay”).
- If you created an account recently, check your verification email.
- If you’re stuck in a loop, try a private/incognito window and sign in again.
I don’t see my deposit
- Make sure you’re signed into the same account that created the deposit.
- Give it a moment after creating it, then refresh the Home page.
- If someone sent you a link, confirm the deposit ID in the URL looks correct.
Why is my deposit still “pending”?
“Pending” means the deposit is still being held. It can be released after exchange,
or challenged if there’s a dispute. If you’re the receiver, you might also be waiting
on an approval step depending on the deposit state shown in your Deposit Detail page.
How do challenges work?
If goods aren’t exchanged as agreed, the sender can lodge a challenge from the deposit detail page.
The other party can respond, and the matter can move into review depending on the workflow.
Keep screenshots, messages, tracking, and anything else that supports your claim.
FAQ
Can I cancel a deposit?
If the deposit is still in an early state (before it’s fully held/confirmed),
cancellation may be possible depending on the exact status shown on the deposit detail page.
What should I include in a support request?
Include your email, the deposit ID (from the URL), what you expected to happen,
what actually happened, and screenshots if you have them.
Do you offer phone support?
Not at the moment. Email is the fastest way to keep a clear audit trail for deposit-related issues.
Contact
If you need help, send us an email and include any relevant deposit ID.